Equine Treatment Terms
- Under the Veterinary Surgeons (exemptions) order 2015 rehabilitative (post injury/ operative) physiotherapy may only be carried out under approval from a veterinary surgeon
- Maintenance treatments for healthy animals do not require veterinary surgeon referral
- In the event of any injury, disease or potential new pathology, the treatment will be stopped and the horse referred back to the vet
- Award Equine Physio reserves the right to refuse physiotherapy treatment if the animal requires veterinary treatment prior to physiotherapy or if they are considered a danger to the physiotherapist. A full charge will be applicable
- If you are claiming for physiotherapy treatment through your insurance company, please ensure that the treating vet and insurance company has authorised physiotherapy. Payment terms are still be applicable.
Payment Terms
- Once a quote has been confirmed and accepted, you agree to follow the terms as outlined in the payment terms
- All fees must be paid in full on the day of the consultation, or prior, unless agreed otherwise
- Payment charges are agreed and accepted by you, once an appointment has been schedule
- Payment is accepted by cash or bank transfer, details for a bank transfer will be detailed on the invoice
- Any invoices not paid after a reminder (sent 5 days following the initial invoice sent) will be liable to an additional 5% charge per week not paid
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Cancellation
Cancellation of an appointment more than 48 hours in advance will not incur charges, with a cancellation within 48 hours of the scheduled appointment this will incur a full charge of the appointment (minus the call out cost). An appointment is only declared cancelled upon confirmation from the physiotherapist.
If due to an event of an emergency, cancellation is requested less than 48 hours prior to the appointment, prior charges may be waived, depending on the severity of the event and at the discretion of Award Equine Physio
Obligations to you (Equine Physiotherapy)
- Unless agreed otherwise, you will be sent a complete report following the session within 7 days of the appointment
- Observe and abide by RAMP, CSP and HCPC code of conduct
- Ensure professional insurance and membership is up to date and valid
- Employ reasonable health and safety measures with regards to the animal being treated
- Treat owner and equine with respect, compassion and care, this may mean that steps are taken to relax the horse prior to treatment
- We will communicate any changes to timings on the day of appointment, we will try our best to remain on time, but due to the nature of work, there may be times that timings will change
Your obligations (Equine Physiotherapy)
- With booking of an appointment, you are agreeing to the terms of business.
- You confirm that you are the legal owner/ loaner of the horse and all the information provided is correct
- Whilst every care is taken of the animal undergoing treatment, all horses receive treatment at their owner’s risk
- Ensure that the working area is safe and dry, and the animal is fully prepared
- Take full responsibility in declaring and warning the physiotherapist against potential dangerous or harmful behaviours which may be elicited by the animal
- Take precautions when handling your animal, Award Equine Physio does not accept any liability to you during the treatment
- Pay charges as outlined in the payment terms
Obligations to you (Rider Physiotherapy)
- Unless agreed otherwise, you will be sent a complete report following the session within 7 days of the appointment
- Observe and abide by CSP and HCPC code of conduct
- Ensure professional insurance and membership is up to date and valid
- Discuss assessment and treatment plan prior to commencing treatment
- Respect your privacy, both with regards to treatment and ensuring your information remains confidential
- We will communicate any changes to timings on the day of appointment, we will try our best to remain on time, but due to the nature of work, there may be times that timings will change
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Your obligations (Rider Physiotherapy)
- With booking of an appointment, you are agreeing to the terms of business.
- You confirm that you are over 18 years of age, if under 18 years of age, your parents will need to book the appointment on your behalf and be present through the session
- Ensure that the working area is safe, dry, warm and private
- Inform the physiotherapist of any changes in your health or condition
- Please wear appropriate clothing; ideally shorts and a strapped vest top.
- Pay charges as outlined in the payment terms
Privacy Policy
All of the clients details and information are bound by confidentiality law within Veterinary surgeons act 1966, RAMP code of conduct and HCPC code of conduct
The personal data we collect about you may include data relating to your name, address, contact details, your health/ medical history, your horses medical history, other professionals involved in you or your horses care.
This data is collected as a way of identifying individual clients and documenting treatment.
All data is stored securely on an electronic, password protected system and kept for up to 7 years, as required for insurance purposes. This information may be used by Award Equine Physio for communication with you regarding appointments, advice, offers and company updates.
The data collected will be used as record of you or your animals treatment and any changes that occur in you or your animals health.
You have the right to request access to your data, request corrections, if any errors in the data are identified, or deletion at any time.
Your horses information may be shared with your horses vet or any other professionals involved in their care for the purposes of keeping them informed of progress and changes with therapy. Your information will not be shared with anyone, unless previously agreed by yourself, which may include other health professionals involved within your care, unless threat to life or safeguarding issues are raised, which then would then initiate the physiotherapists code of conduct to report this to suitable services.
We may use video and/ or photo’s to document your horses progress, which will be stored securely on the note system. These may also be used on social media, please inform Award Equine Physio in writing if you wish photo’s not to be used on social media.
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Complaints
Our aim if to provide a professional, honest and holistic service. If you are not happy with the service provided or have a complaint related to Award Equine Physio, please contact the company director, Alice Walker, onawardequinephysio@gmail.com
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By accepting an appointment with Award Equine Physio, it is implied that you accept these Terms and Conditions
These terms and conditions may be reviewed and change periodically